Privacy Notice Table of Contents:

• Our Commitment to Privacy
• The Information We Collect
• The Way We Use Information
• Consent
• Accuracy
• Cookie Tracking Technology
• Our Commitment to Data Security
• Retention
• Disclosures Permitted by Law
• How to Contact Us

Our Commitment to Privacy:

Mango Maids respects the privacy and protection of our clients and stakeholders and anyone who shares personal information with us. We recognize the importance of privacy and are committed to maintaining the accuracy, confidentiality and security of your personal information. We do not sell or trade any personal information which we collect.

This privacy policy tells you how we use personal information collected. Please read this privacy policy before submitting any personal information. By using our resources, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be available on our website or in hard copy and changes will only apply to activities and information on a go forward, not retroactive basis. You are encouraged to review the privacy policy often to make sure that you understand how any personal information you provide will be used.

The Information We Collect:

We collect personally identifiable information:

1. Contact Information: first and last name, organization, shipping address, billing address, telephone number, and e-mail address.
2. Credit Card Information: for online orders, we process standard credit card information (card number, card type, expiration date and billing address) via a secure, 256-bit encrypted Transport Layer Security (TLS) session.  This information is used to process the payment of your donation, provide automatic refunds or for administration of penalty fees.

If you donate money, services or products to our organization, we may retain information to enable us to obtain the donation and to prepare a charitable donation receipt.

We may also retain information for statistical record-keeping and analysis.

We maintain directories of a variety of business contacts. For example, we may enter contact information in a manual or electronic directory. Unless we are authorized in writing, we will not record personal information beyond what is contained in a business card which was voluntarily given to us.

We also collect information about our employees and other service providers to enable us to manage the work relationship.  Depending on the specific circumstances, employees and other service providers may be asked to sign consent forms authorizing the collection, use and potential disclosure of this information in the ordinary course of business.

Personal information that we collect may be maintained in hard copy from an electronic form. To the extent that personal information is maintained electronically, no one other than staff who has a need to know has access to these files. Our hard copy files are kept in a locked cabinet in a locked file room, and access to these files is again limited to staff who have a legitimate need to see this information.

How We Use Your Personal Information:

Mango Maids collects your personal information directly from you and only with your consent. We use your personal information to process payments, fulfill orders, respond to requests for services and information, and keep you informed of opportunities and activities.

We may contact individuals who have provided their individually identifiable information and have agreed to be contacted, specifically, in order to conduct research and seek feedback. This information is used to improve our level of programming and service to you.

We may, from time to time, analyze our donor and customer data to determine demographic and other trends to ensure that we are meeting our objectives. We may retain consultants to assist with this and other processes, but whenever we retain consultants, we require them to agree to our privacy terms and conditions.

The Way We Use Information:

Online Booking System
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

General
We use personal information to respond to inquiries, answer the e-mail we receive, or communicate information of relevance or interest.  Such addresses are not shared with outside parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

If you do not wish Mango Maids to use or disclose your personal information for purposes other than for which it was collected, or if you do not want to receive any communication materials, please contact the privacy officer mangomaids@yahoo.ca

Consent:

We consider that where a person provides personal information to us, the person consents to our collection, use and disclosure of that personal information in accordance with this policy. We may seek additional authorizations or consents from time to time where required by law or in a situation where we consider that authorization or consent may be necessary or appropriate.

Accuracy:

We endeavor to ensure that any personal information in our possession is as accurate, current and complete as necessary for the purposes for which we use that personal information.

Cookie/Tracking Technology:

Website
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Retention:

We do not keep personal information longer than is necessary for business or legal purposes.

Disclosures Permitted by Law:

Disclosure beyond this policy will only be made where required or permitted by law, unless the individual has consent to such disclosure in writing.

Privacy Contact Information:

If you have any questions, concerns or comments about our privacy policy you may contact our privacy officer using the information below:

By e-mail: mangomaids@yahoo.ca

By phone: +1 403 389 4060

Mango Maids reserves the right to change this policy at any time. Our privacy policy will be kept up-to-date on our website and is available in hard copy by contacting our privacy officer.